Yesterday was a nightmare! Our computer monitor has lost sound on one side. It is still under warranty so I called up HP to get it fixed. After talking for about 20 minutes with a woman who spoke English, but clearly didn't understand it, I was transferred to a 'technician.' The technician had us do the stuff to check it (you know...like 'is the power button on?'), but decided to just send us a new monitor. It took an hour to get to this point.
Once the decision to get us a new monitor was made we had to give a credit card number so they could charge us if the old monitor wasn't returned. I gave them the number. The card was denied. Funny. I know the balance on the card and it shouldn't have been denied. I asked him to try again, same result so I gave him a different card number. Guess what? It was denied too. At this point I asked the man what name he had listed on the card (because I have paid for things over the phone with a CC before, I know that you have to have the name perfect). He told me that the name had nothing to do with the denial, the numbers were bad.
I non-so-patiently explained to him that my cards are good and there is something wrong with his system. He agreed and said he would call me back in an hour. Exactly one hour. I had been on the phone for about an hour and a half. One hour passed, no phone call. 2 1/2 hours later he called back. He tried the two cards again--no change. I give him one more card. STILL DENIED!
He tells me that he needs to talk to his supervisor. When he gets back on the line, he says, "So you spell your name M-E-L-L-I-S-A?" NNNNOOOOO!! I don't! I spell it M-E-L-I-S-S-A. Stupid idiot! I asked you 3 1/2 hours ago if you had the name spelled correctly! Of course he runs the card again and miraculously it works! I was furious. On top of all this they are charging me a $21.00 service fee. For what service?
I was so angry I send a detailed (but very professional) email to every email address I could find on the HP website. Augh!
This morning Heath had to leave very early to get to Little Rock for an AATA meeting. Kalyn went to bed last night without seeing her Daddy (she went to bed at 8, Heath got home a bit after 10). Kalyn woke up this morning without seeing her Daddy. She was not happy about this. As a result we had a very tear/scream filled parting when I dropped her off at school. My heart hurt for her, but (thanks to being a nursery leader at church) I know that the best thing is to just leave with a happy attitude. If she knew that I was sad to leave her, it would only have made things worse.
I start my new job Monday! BTW, ex-hubby of the woman buying our house still hasn't signed the paperwork. Pray for us that this sale goes through today! We really don't need to make another mortgage payment next Tuesday!
2 comments:
Bless your heart! We've all been there....direct TV blamed our wires on their faulty DVR and I just love when you get passed around their systems you have to tell each and every person your name and all the info over and over again...I always love when some foreign person answers the phone and you can't understand a word they are saying and then they tell you their name is "Tom" or "Bob" it always makes me laugh!
It helps to have worked in a call center. You learn all the ins and outs of how to get what you want without too much hassle. It works. I've never once paid for a cracked phone screen, and I've had a few of them.
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